At Smart Templates, we are committed to providing our users with exceptional service and support. This Service Policy outlines the terms and conditions under which our services are provided, ensuring clarity and transparency for all users. By accessing or using our services, you agree to comply with this policy.
Our services are available 24/7, with the exception of scheduled maintenance or unforeseen technical issues. We strive to minimize downtime and will communicate any planned outages in advance whenever possible. Users are encouraged to check our website for updates regarding service availability.
For any inquiries or assistance, users can reach out to us via email at contact@smarttemplates.info. Our support team is dedicated to responding to all queries promptly. Expect a response within 48 hours on business days. Your questions and concerns are important to us, and we aim to provide clear and helpful answers.
We stand behind the quality of our services. If you are not satisfied with your purchase, you may request a refund within 30 days of the transaction date. To initiate a refund, please contact our support team with your order details. Refunds will be processed in accordance with our internal procedures, and users will be notified of the outcome.
Smart Templates reserves the right to modify this Service Policy at any time. Users will be notified of significant changes via email or through a notice on our website. Continued use of our services after changes have been made constitutes acceptance of the updated policy.
Smart Templates shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. While we strive to provide accurate and reliable information, users should understand that all services are provided on an "as-is" basis. It is the user's responsibility to verify the suitability of our services for their specific needs.
For any questions regarding this Service Policy, please reach out to us at contact@smarttemplates.info. We value your feedback and are here to assist you in any way we can.